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Legal

Terms of Service

Version 1.0 · Effective 2026-05-14 · Last updated 2026-05-14

These are the terms under which you can use dweller. We've tried to write them in plain language. If something isn't clear, email support@dwellerpm.com and we'll explain.

1. Acceptance

By creating an account or using dweller (“the Service”), you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the Service.

The Service is operated by Julian Pond under the trade name “dweller” (“dweller,” “we,” “us”), based in Newfoundland and Labrador, Canada.

2. What dweller is

dweller is property protection software for residential landlords in Canada. The Service includes building-system tracking, capital-expenditure forecasting, tenant and lease management, maintenance ticketing, rent and expense tracking, year-end CRA tax export, and a tenant portal. The Service is a tool to help you organize and manage your rental property. It is not a substitute for professional engineering, financial, tax, or legal advice. Decisions about your property remain yours.

3. Who can use dweller

You must be at least 18 years old to create a dweller account. dweller is intended for adult landlords managing their own rental properties, adult accountants and property managers granted delegated access, and adult tenants invited by those landlords. By signing up, you represent that you are 18 or older, that the information you provide is accurate, and that you will keep it accurate. We record your 18+ confirmation at signup and may use it to enforce this section.

You are responsible for activity that occurs under your account. Don't share your password. If you suspect your account has been accessed without your authorization, tell us immediately at support@dwellerpm.com.

You can grant access to your account to an accountant, bookkeeper, or property manager through built-in delegation features. You remain responsible for what those delegated users do with your account.

4. Subscription, trial, and billing

  • Free trial. New accounts get 30 days of full Service access. No credit card is required to start the trial.
  • Subscription. After the trial, continued use requires a paid subscription at the price published at dwellerpm.com/pricing (currently CA$29.99/month, billed monthly).
  • Billing currency. All amounts are in Canadian dollars (CAD).
  • Payment processing. Payments are processed by Stripe. By subscribing you agree to Stripe's terms as well as these terms.
  • Renewal. Subscriptions renew automatically each month unless cancelled before the renewal date.
  • Cancellation. You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you keep access until then.
  • Refunds. We do not offer pro-rated refunds for the current billing period when you cancel. We will issue a refund for fees clearly charged in error.
  • Price changes.We may change the subscription price. Active subscribers will receive at least 30 days' email notice before any increase takes effect. Continued use after the change constitutes acceptance.
  • Failed payments.If your payment method is declined, we will attempt re-billing per Stripe's standard retry schedule and notify you. If payment is not received within 14 days, we may suspend the Service.

5. Acceptable use

You agree not to:

  • Use the Service for any illegal purpose, or to violate any law in your jurisdiction.
  • Upload or transmit malicious code, viruses, or content that infringes the rights of others.
  • Attempt to gain unauthorized access to another user's account, to dweller's systems, or to any underlying network.
  • Reverse-engineer, decompile, disassemble, scrape, or otherwise attempt to derive the source code of the Service.
  • Circumvent or attempt to circumvent rate limits, usage caps, or access controls.
  • Use the Service to harass, intimidate, defame, or send unsolicited bulk communication to your tenants or others.
  • Misrepresent your identity or impersonate another person.
  • Use the Service to violate the privacy rights of tenants or applicants, including by collecting information you don't have a legitimate need for or by failing to provide your own privacy notice to the people whose data you store in dweller.

Violations can result in suspension or termination of your account without refund. We will give you reasonable notice and an opportunity to correct the issue where the circumstances allow.

6. Your content and data ownership

You own the content and data you put into the Service. We don't claim ownership of your properties, tenants, leases, expenses, photos, or any other information you enter or upload.

You grant dweller a limited, non-exclusive licence to host, store, process, and display your content solely to provide the Service to you. This licence exists for as long as your content is in our system and terminates when your data is deleted under the retention rules in our Privacy Policy.

You can export all your data at any time from Settings → Export. We will never hold your data hostage.

7. Tenant and applicant data — your responsibility

When you enter information about tenants or rental applicants into dweller, you are the “data controller” for that information under PIPEDA, Quebec Law 25, and equivalent provincial laws. That means you are responsible for:

  • Having a lawful basis (typically consent) to collect and use that information.
  • Providing your own privacy notice to the people whose data you collect, including telling them you use dweller as your processor.
  • Limiting collection to what you actually need.
  • Responding to access, correction, and deletion requests from those individuals.
  • Reporting any confidentiality incident to the relevant regulator if required by law.

dweller is the “data processor” for that information. We process it on your instructions and under the security and confidentiality commitments in our Privacy Policy. We will help you respond to individual rights requests, and we will notify you of any confidentiality incident affecting your data without undue delay.

8. Tenants and applicants using the Service

If you are a tenant or rental applicant using dweller because a landlord invited you, these terms also apply to your use of the tenant portal and the rental application form. The landlord remains the primary controller of the information about you; see sections 7 and 9 for how to exercise your rights against dweller specifically.

9. Disputes between landlords and tenants

dweller provides software, not legal services. Disputes about rent, lease terms, deposits, evictions, or property condition are between you and the other party, not dweller. We will not adjudicate landlord-tenant disputes, and we are not liable for the outcome of them. Provincial residential-tenancies tribunals are the appropriate forum for those disputes.

10. Termination

  • You can cancel your subscription or delete your account from Settings at any time.
  • We may suspend or terminate your account if you breach these terms, fail to pay, or use the Service in a way that exposes us or other users to harm. We will give you reasonable notice unless the breach is severe.
  • On termination, the licence you granted us in section 6 ends with respect to active processing, except as required for retention obligations described in our Privacy Policy.
  • Provisions of these terms that by their nature survive termination — including sections 5, 11, 12, 13, 14, and 15 — survive.

11. Disclaimers

The Service is provided “as is” and “as available.” To the extent permitted by law, dweller disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or perfectly secure. We do not warrant that AI features, capital-expenditure forecasts, asset end-of-life predictions, or any other algorithmic output will be accurate or suitable for any particular decision. Use them as inputs, not as truth.

We are not responsible for the acts or omissions of any third-party service provider we rely on (Stripe, Resend, Sentry, Supabase, Vercel, Anthropic). Each maintains its own terms and service-level commitments.

12. Limitation of liability

To the maximum extent permitted by law:

  • dweller is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunity, lost data (where data could have been preserved by reasonable backups on your part), or loss of goodwill.
  • dweller's total aggregate liability for any claim arising out of or relating to these terms or the Service is limited to the greater of (a) the amount you paid us in subscription fees in the 12 months immediately preceding the event giving rise to the claim, or (b) CA$100.
  • Nothing in this section limits liability that cannot lawfully be limited (for example, for gross negligence, willful misconduct, or fraud, where applicable law preserves such liability).

These limits reflect the small price of the Service and are part of the basis of the bargain between us.

13. Indemnification

You agree to defend and indemnify dweller and its founder, agents, and contractors against any claim, damages, loss, liability, or expense (including reasonable legal fees) arising from: (a) your breach of these terms, (b) your misuse of the Service, (c) your violation of any law or the rights of any third party (including any tenant or rental applicant whose data you process through dweller), or (d) content you upload or transmit through the Service.

14. Intellectual property

The Service, including its software, design, documentation, brand, and content (other than your data), is owned by dweller and is protected by Canadian copyright, trade-mark, and other intellectual-property laws. These terms do not grant you any rights in the Service except the limited right to use it as described.

15. Modifications to the Service and these terms

We may modify, add to, or remove features of the Service. Where a change materially reduces functionality you rely on, we will give reasonable notice. We may update these terms; we will email active subscribers at least 30 days before material changes take effect, and update the version number and effective date at the top of this page. Continued use after the effective date constitutes acceptance.

16. Governing law and disputes

These terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable in that province.

Before escalating any dispute, you agree to attempt informal resolution by emailing support@dwellerpm.com and giving us at least 30 days to respond. Many issues are misunderstandings that we can resolve quickly.

If informal resolution fails, disputes are to be brought in the courts of Newfoundland and Labrador. For amounts within the jurisdictional limit of the Provincial Court of Newfoundland and Labrador, Small Claims Division (currently CA$25,000), small claims court is the preferred forum. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

17. Severability and entire agreement

If any provision of these terms is found unenforceable, the rest remain in effect. These terms and our Privacy Policy are the entire agreement between you and dweller regarding the Service and supersede any prior agreements on the same subject.

18. Contact

Questions about these terms? Email support@dwellerpm.com.

Julian Pond, Founder · dweller
Newfoundland and Labrador, Canada

Read the Privacy Policy →