Terms of Service

Effective Date: March 15, 2026

1. Acceptance of Terms

By accessing or using Dweller (“the Service”), provided by Dweller Property Intelligence (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Dweller is a property intelligence platform for residential landlords in Canada. The Service provides building system tracking, health score assessments, capital expenditure forecasting, expense management, CRA T776 tax reporting, tenant management, maintenance triage, and related tools. The Service is designed to assist with property management decisions but does not constitute professional engineering, financial, tax, or legal advice.

3. User Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Free Trial

We offer a 30-day free trial for new accounts. No credit card is required to start a trial. At the end of the trial period, your account will be limited until you select a paid plan. Your data is retained for 90 days after trial expiration.

5. Fees and Payment

Paid plans are billed monthly. All fees are in Canadian dollars (CAD) and are non-refundable except as required by applicable law. Prices are subject to change with 30 days' notice to active subscribers.

6. Your Data

You retain ownership of all data you submit to the Service. We do not sell your data to third parties. Your use of the Service is also governed by our Privacy Policy. You may export your data at any time using the built-in export features, including year-end tax packages (ZIP archives containing expense records, receipt files, lease PDFs, inspection reports, and CCA schedules), full account data exports, and per-property data packages. All exports are provided in open formats (CSV, JSON, PDF) to ensure portability.

7. Accountant Access

You may grant read-only access to your financial data to a designated accounting professional. You can revoke this access at any time from your account settings. Dweller is not responsible for any actions taken by your accountant based on data viewed through the Service.

8. AI Features Disclaimer

The Service includes AI-powered features such as maintenance triage, property health scoring, and capital forecasting. These features provide estimates and recommendations only and should not be relied upon as professional advice. Actual outcomes may differ from AI-generated predictions. You are responsible for all property management decisions.

9. Limitation of Liability

The Service is provided “as is” without warranties of any kind, whether express or implied. We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

10. Termination & Cancellation

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings or by contacting us. Upon cancellation, your account will revert to read-only access for 30 days, after which your data will be deleted in accordance with our data retention policies. We may suspend or terminate your account for violation of these Terms or non-payment, with reasonable notice where possible.

11. Indemnification

You agree to indemnify and hold harmless Dweller Property Intelligence, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Intellectual Property

The Service, including its software, design, documentation, and content, is the intellectual property of Dweller Property Intelligence and is protected by Canadian copyright and intellectual property laws. You retain full ownership of all data you submit to the Service. Nothing in these Terms transfers ownership of your data to us.

13. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) upload malicious code, viruses, or harmful content; (c) attempt to reverse-engineer, decompile, or disassemble the Service; (d) interfere with the security or operation of the Service; (e) access another user's account without authorization; or (f) use the Service to store or transmit content that infringes the rights of others.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond reasonable control, including natural disasters, pandemics, government actions, power outages, internet disruptions, or other force majeure events.

15. Dispute Resolution

These Terms are governed by the laws of the Province of Newfoundland and Labrador, Canada. In the event of a dispute, the parties agree to first attempt resolution through good-faith mediation. If mediation is unsuccessful, disputes shall be resolved in the courts of St. John's, Newfoundland and Labrador.

16. Contact

For questions about these Terms, contact us at support@dwellerpm.com.